Player Protection

Responsible Gaming at 22be

At 22be, we believe gambling should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or harm. This page outlines the tools, limits, and support options available to every player in Bangladesh so that you can stay in control of your experience at all times.

18+ Only

Self-Exclusion Available

Deposit Limits

Time-Out Features

24/7 Support

Protection Tools

Built-In Tools to Keep You in Control

22be provides every registered player with a suite of practical tools designed to support responsible gaming habits. These tools are free, easy to use, and take effect immediately upon request.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you deposit into your 22be account. Once a limit is in place, it cannot be increased for 24 hours — giving you a built-in cooling-off period before any change takes effect.

Time-Out Period

Take a short break from the platform for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is deactivated and you cannot log in, deposit, or place bets. The time-out begins immediately upon request.

Self-Exclusion

If you feel gambling is becoming a problem, you can request a permanent or long-term self-exclusion. Your account is closed immediately, all marketing communications stop, and re-registration is blocked for the duration of the exclusion period.

Activity Statements

Request a full statement of your betting and deposit activity at any time. Reviewing your own history is one of the most effective ways to stay aware of your spending patterns and identify any shift in your gaming behaviour.

Marketing Opt-Out

Withdraw your consent for promotional emails, SMS messages, and bonus offers at any time. Simply contact [email protected] or use the unsubscribe link in any marketing email. Opting out takes effect within one business day.

Dedicated Support

Our player support team is available around the clock to assist with any responsible gaming request — whether you need help setting a limit, requesting a self-exclusion, or simply want to talk through your concerns without judgment.

Section 1

Age Restriction — 18+ Policy

22be strictly prohibits access to its gambling services by anyone under the age of 18. This is a non-negotiable policy and is enforced at every stage of the player journey, from registration through to withdrawal. Gambling is an activity intended exclusively for adults who are capable of making informed decisions about risk and who can afford to gamble within their means.

All players are required to confirm their age at the point of registration. 22be further reserves the right to request proof of age at any time, including before processing a first withdrawal or following any transaction that triggers our KYC (Know Your Customer) procedures. Acceptable proof of age documents include the Bangladesh National Identity Card (NID), a valid passport, or a driving licence issued by a recognised authority.

If at any point 22be determines or reasonably suspects that a player is under 18 years of age, the account will be suspended immediately pending age verification. Any funds deposited by an underage player will be returned, and no winnings accrued during the period of underage play will be paid out. 22be takes this obligation seriously and will cooperate fully with any relevant authority investigating underage gambling.

Parents and Guardians: If you share a device with a minor, we strongly recommend using parental control software to prevent access to gambling websites. Tools such as Net Nanny, Kaspersky Safe Kids, or built-in device screen-time controls can help restrict access. Please also ensure that your 22be login credentials are not accessible to anyone under 18 in your household.

Section 2

Recognising Problem Gambling

For the vast majority of players, gambling is a recreational activity enjoyed responsibly alongside other leisure pursuits. However, for some individuals, gambling can develop into a pattern of behaviour that causes financial, emotional, or social harm. Recognising the early warning signs is the first and most important step toward addressing the problem.

The following questions are commonly used by support organisations to help individuals reflect on their gambling behaviour. If you answer "yes" to several of these, we encourage you to make use of 22be's protection tools and to consider reaching out to a support organisation.

Self-Assessment

Ask Yourself These Questions

Honest self-reflection is a powerful tool. Work through the questions below at your own pace — there are no right or wrong answers, only honest ones.

Do you find yourself spending more money on gambling than you originally planned or can comfortably afford?

Have you tried to cut back or stop gambling but found it difficult or impossible to do so?

Do you gamble to escape stress, anxiety, boredom, or difficult emotions rather than purely for entertainment?

Have you borrowed money, sold possessions, or taken out loans to fund your gambling activity?

Do you feel restless, irritable, or anxious when you are not gambling or when you try to reduce your play?

Have you concealed the extent of your gambling from family members, friends, or colleagues?

After losing, do you frequently return to try to win back the money you have lost — commonly known as "chasing losses"?

Has your gambling caused problems in your relationships, your work, your studies, or your overall mental health?

Do you think about gambling frequently throughout the day, even when you are occupied with other activities?

Have you needed to gamble with increasingly larger amounts of money in order to feel the same level of excitement?

Section 3

Player Protection Tools

22be has integrated a range of responsible gaming tools directly into the player account system. These tools are accessible to every registered player and can be activated at any time without requiring approval from a member of staff. The goal is to put you in control of your own gaming experience and to make it as easy as possible to set boundaries that reflect your personal circumstances.

The available tools include deposit limits, spending limits, time-out periods, self-exclusion, activity statements, and marketing opt-outs. Each tool is described in detail in the dedicated sections below. All requests to activate or strengthen a protection measure are processed immediately. Requests to weaken or remove a protection measure (for example, to increase a deposit limit or end a time-out early) are subject to a mandatory 24-hour to 7-day cooling-off period, depending on the tool, to protect you from impulsive decisions made during moments of heightened emotion.

To access responsible gaming settings, log in to your 22be account and navigate to the Account Settings section, or contact the support team directly at [email protected]. Support agents are trained in responsible gaming and will handle all requests with complete discretion and without judgment.

Important: Responsible gaming tools available on the 22be platform apply only to your 22be account. If you hold accounts with other gambling operators, you will need to contact each operator separately to apply equivalent restrictions. For broader self-exclusion coverage, consider contacting a national gambling support organisation.

Section 4

Self-Exclusion

Self-exclusion is the strongest player protection tool available on the 22be platform. When you request a self-exclusion, your account is permanently closed for the duration of the exclusion period. You will not be able to log in, deposit, or place bets, and all promotional communications from 22be will cease immediately.

How to Request Self-Exclusion

To request self-exclusion, send an email to [email protected] with the subject line "Self-Exclusion Request" and include your registered username or email address. Your account will be closed within one hour of receipt. You will receive a confirmation email once the exclusion is active.

Duration Options

6 months — a standard period for players who want a significant break but intend to return to responsible gambling in the future.
1 year — a longer break for players experiencing more significant difficulties with their gambling behaviour.
5 years — a long-term exclusion for players whose gambling has caused serious harm.
Permanent / Indefinite — a permanent closure with no option to reopen the account. This is recommended for players who feel they cannot safely gamble at any point in the future.

What Happens During Self-Exclusion

Your account is immediately deactivated and login access is removed.
Any pending withdrawal requests at the time of self-exclusion will be processed normally.
All marketing emails, SMS promotions, and bonus notifications are suppressed for the duration of the exclusion.
22be will take reasonable steps to prevent you from opening a new account during the exclusion period.
At the end of the exclusion period (except for permanent exclusions), you may request reactivation after completing a mandatory responsible gaming review with our support team.

Please Note: Self-exclusion is a serious commitment and is not reversible before the chosen period expires. If you request a self-exclusion, please also consider seeking support from an external organisation so that you have additional help beyond the platform itself. Details of support resources are listed in Section 7 below.

Section 5

Deposit & Spending Limits

Setting deposit and spending limits is one of the most practical ways to keep your gambling within a budget you are comfortable with. 22be allows every player to set personal financial limits across three time frames: daily, weekly, and monthly.

Deposit Limits

A deposit limit restricts the total amount of money you can transfer into your 22be account within a given period. For example, you might set a weekly deposit limit of ৳5,000 to ensure that you never top up your account beyond that amount in any seven-day period, regardless of your activity or results.

Limits can be set for daily, weekly, or monthly periods — or a combination of all three simultaneously.
A new or reduced limit takes effect immediately once set.
An increased limit requires a 24-hour waiting period before it becomes active, giving you time to reconsider.
Deposits via bKash, Nagad, Rocket, and Upay are all subject to the same limit.

How to Set a Deposit Limit

Log in to your 22be account, go to Account Settings, and select Responsible Gaming. Enter your preferred limit amount and the time period you want it to apply to, then confirm. You will receive an email acknowledging the new limit. Alternatively, you can contact [email protected] and a team member will set the limit on your behalf.

Our Recommendation: Before you make your first deposit, take a few minutes to set a monthly deposit limit that reflects a realistic entertainment budget — an amount you would be comfortable spending on any leisure activity and that will not affect your essential household expenses. Starting with a limit in place is far easier than adding one later.

Section 6

Time-Out & Cooling-Off

A time-out is a shorter-term break from the 22be platform, designed for players who want to pause their activity without committing to a full self-exclusion. Time-outs are ideal if you feel your play is becoming more frequent than you would like, if you have had a difficult run of results and want to step back, or if you simply need a rest from online gambling for a period.

Available Time-Out Periods

24 hours — a brief overnight or same-day break to reset your mindset.
48 hours — a weekend or two-day cooling-off period.
7 days — a full week away from the platform.
30 days — a month-long break, suitable for players who want a more extended pause short of full self-exclusion.

What Happens During a Time-Out

During an active time-out, your account is temporarily deactivated. You cannot log in, place bets, or make deposits. Any existing open bets placed before the time-out began will be settled in the normal way. Marketing communications are paused for the duration of the time-out.

Once the time-out period expires, your account is automatically reactivated and you can log in as normal. There is no requirement to contact support at the end of a time-out period, though you are always welcome to do so if you would like to discuss your situation further.

To request a time-out, contact [email protected] with the subject line "Time-Out Request" and specify your preferred duration. The time-out will be applied to your account within one hour of your request being received.

Section 7

Support & External Resources

If you are concerned about your own gambling behaviour or that of someone close to you, please do not wait until the situation becomes severe before seeking help. Support is available and reaching out is a sign of strength, not weakness. The 22be support team is always available to discuss responsible gaming concerns in a private, non-judgmental environment.

Contact 22be Support

For any responsible gaming request — including setting limits, requesting a time-out, or initiating self-exclusion — contact our dedicated support team:

Email: [email protected] (subject line: "Responsible Gaming")
Response time: within 1 hour for urgent responsible gaming requests, 24 hours for general enquiries.
Available: 24 hours a day, 7 days a week, including public holidays in Bangladesh.

General Guidance for Friends and Family

If you believe someone close to you is experiencing difficulties with gambling, the most helpful thing you can do is approach the conversation with empathy and without accusation. Avoid ultimatums in the first instance — instead, listen, express your concern calmly, and encourage the person to seek professional support. Offer to help them access responsible gaming tools or connect with a support organisation.

Remember: Gambling problems are not a moral failing or a lack of willpower. They are a recognised behavioural pattern that responds well to the right support. Whether you are experiencing difficulties yourself or supporting someone who is, reaching out is always the right first step. 22be is committed to making that process as straightforward as possible.

Section 8

Our Commitment to Responsible Gaming

Responsible gaming is not an afterthought at 22be — it is a core part of how we operate. We are committed to maintaining a safe, fair, and transparent platform for every player in Bangladesh, and that commitment extends beyond simply offering protection tools. It shapes the way we design our products, train our staff, and communicate with our players.

Our support team receives ongoing training in responsible gaming principles, problem gambling identification, and how to handle sensitive conversations with empathy and care. When a player contacts us with a responsible gaming concern, their request is prioritised and handled by a trained team member, not an automated system.

22be does not target vulnerable individuals in its marketing. We do not send promotional materials to players who have opted out, who have an active time-out, or who are self-excluded. We do not use high-pressure promotional tactics designed to encourage players to gamble beyond their means, and we do not offer bonuses structured in a way that makes it difficult for players to withdraw their own funds.

We review our responsible gaming policies and tools regularly to ensure they remain effective and aligned with best practice. If you have a suggestion for how 22be can improve its approach to player protection, we genuinely want to hear it. Contact us at [email protected] and your feedback will be reviewed by our responsible gaming team.

Ultimately, our goal is simple: we want every player to enjoy 22be as a source of entertainment that adds value to their leisure time — within limits that are right for them, and never at the expense of their wellbeing or that of their family. If gambling ever stops being fun, please use the tools on this page or reach out to us directly. We are here to help.

Effective Date: This Responsible Gaming policy was last reviewed and updated on 1 January 2026. 22be reserves the right to update this policy at any time. Material changes will be communicated to registered players via email with reasonable notice.

Play Smart. Play Responsibly at 22be.

Gambling is best enjoyed when it is fun and within your means. If you are ready to play, explore 22be's full range of games — and remember, our support team is always one message away if you need us.

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